Secure Digital Healthcare Texting: Transforming Patient Communication

Streamline the Patient Journey to Boost Outcomes, Revenue, and Cost Efficiency

Our cutting-edge digital healthcare texting solutions enable secure, one-to-one communication with patients. Keep patients on track with medications, supplies, and appointments through intuitive workflows that drive efficiency and productivity.

Discover how our secure texting solutions are revolutionizing healthcare communication for institutions like yours. Let’s enhance patient engagement together.

Increase Your Company's Efficiency

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Every healthcare organization has communication workflows that were born out of available resources and technology. Many were implemented just to get the job done. Many have become “mission critical.” By deploying Digital Conversation, we can and have improved those workflows to successfully meet our clients’ needs.

Communicate With Patients How They Want

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Digital messaging is the fastest-growing business service in the world, and texting is the preferred method of communication for patients.

  • 81% of all patients text regularly.
  • 78% of patients wish they could text with their provider.
  • Over half of customers would rather text a customer support agent instead of using other available options.
  • Response rates from text are 209% higher than those from phone calls.

With Digital Conversation, you can seamlessly and efficiently move between texting, secure messaging and secure video, so you can communicate with your patients the way they prefer.

Scale Your Organization

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Voice as the standard communication channel for call centers has been challenged and supplemented with, if not fully overtaken by, SMS and two-way messaging. Whether you operate a nurse call center, do medical management as a payor, physician’s office, pharmacy, chiropractic office or dental facility, the need to reach your patient population quickly and efficiently is an imperative. Digital messaging, specifically texting and secure messaging, is the fastest growing business service in the world. The reasons for this growth include preferred consumer channel, operational efficiency, lower cost, higher contact rates, and promotion of self service, part of a digital communication strategy to deflect voice traffic.

Solutions that give you secure, digital, one-to-one communication with patients to keep them on track with their medications, supplies, appointments and more.

Texting is an efficient and highly adoptable approach for delivering powerful web-based applications for success!

SECURE HUB

Quickly secure information to facilitate time sensitive and critical workflow processes. We integrate text and secure messaging. Learn More.

someone messaging on a phone

ENHANCED CHAT

Eliminate voice calls/emails that don’t have the same engagement rate as texting. Create a more engaged level of patient care which leads to improved patient care overall. Learn More.

SECURE Rx

Future refills are processed and sent as a link to patients. A fast, convenient and secure way for patients to select which prescriptions they want refilled. Learn More.

SECURECHAT

Move seamlessly between texting and secure messaging. The system will create a unique token that credentials both the user and enrollee to a secure channel, taking the conversation off the carrier platforms onto a secure web based service that is encrypted.

FORMS & ELECTRONIC SIGNATURES

Existing forms that patients fill out can be created created electronically as a link. The link can be sent via text message for patients to fill out and sign.

PATHWAYS

Messaging that is authored to the disease state, clinical condition, medication, financial or administrative workflow and is calendared to be delivered on a defined date and time.

SECURE VIDEO ON DEMAND

Move seamlessly between texting and secure video. Start a video session without the need for the patient downloading software, knowing a meeting number, password or username.

CAMPAIGNS

Send large numbers of text messages. A data file of patients is provided to the platform for ingestion, a message is added to each patient based on business rules of our client.

APPOINTMENT REMINDERS

Provide appointment reminders as an integration to existing scheduling systems or using DC’s scheduling facilities.

APPOINTMENT RECALLS

Appointment recalls are notifications to patients that are candidates for services rendered by the healthcare provider or organization that have yet to be scheduled.

ENTERPRISE MESSENGER

Business to business secure messaging with the ability to share documents between instances of the Digital Conversation platform.

AUTOCHAT/AFTERHOURS

The platform allows allows for automatic responses to be sent to a patient when a patient has responded to an outgoing message. AfterHours messaging allows for an AutoAttendant to respond to the patient when an incoming text is sent to the the platform after hours or when a business is closed.

SECUREORDER

A fast, convenient and secure way for patients to select which orders they want to approve or which supplies they need refilled.

Let’s have an Idea Meeting.

We’ll explore and demonstrate how our solutions can help your organization, so you can begin using Digital Conversation to effectively communicate with your patients in no time!

An Idea Meeting

Schedule a 15-30 minute call to discover how Digital Conversation might play a role in your success.

Schedule a Demo

We can demo the products that are most applicable to your current environment and show you the possibilities of digital messaging.

Implement to Success

We can get your organization up on Digital Conversation fast. Patients can be pre-loaded, users authorized, pathways created, all customized to your organization. We can have you messaging in no time.