Business Impact Diabetes Supply
Summary
Regional Diabetes Supply distributor looking to improve agent efficiency and patient satisfaction. With Digital Conversation a strategy and timeline was developed in order to maximize texting and secure messaging. The plan resulted in increased revenue and improved NPI scores.
Benefits
Created automated refill and purchase order system
Enabled workflow to triage messages to the appropriate team
Enabled insurance and PHI data capture through secure messaging
Integrated enterprise messaging to streamline prior authorizations and provider communication
Increased reorders of supply by 27%
Increased agent to patient ratio from 1:10 to 1:120
Improved patient satisfaction by improved visibility to order status
Increased referrals by 9% with Enterprise Messaging
Individuals enrolled
sent and received texts
