Business Impact Diabetes Supply
Regional Diabetes Supply distributor looking to improve agent efficiency and patient satisfaction. With Digital Conversation a strategy and timeline was developed in order to maximize texting and secure messaging. The plan resulted in increased revenue and improved NPI scores.
Created automated refill and purchase order system
Enabled workflow to triage messages to the appropriate team
Enabled insurance and PHI data capture through secure messaging
Integrated enterprise messaging to streamline prior authorizations and provider communication