Remote Therapeutic Monitoring (RTM) with Digital Conversation
What is RTM?
Remote Therapeutic Monitoring (RTM) has the ability to transform how chronic conditions are managed, offering providers a way to remotely track patient symptoms, adherence, and therapeutic progress. Supported by CMS billing codes (98975, 98976, 98977, 98980, 98981), RTM presents a dual opportunity to improve patient care and create new revenue streams.
However, RTM adoption has been slow among key segments such as primary care, CCM, and RPM. This hesitation is likely due to uncertainty about how RTM fits into existing workflows and what modalities are used to deploy these services. Digital Conversation bridges this gap, offering a practical, patient-centered solution for implementing RTM effectively.
Tailored Solutions for Healthcare Providers
Digital Conversation’s platform adapts to the unique needs of a variety of healthcare providers, helping them overcome barriers to adoption:
Primary Care Practices
Strengthen chronic condition management with tailored patient communication, symptom tracking, and adherence support.
CCM and RPM Vendors
Physical, Occupational, and Respiratory Therapists
Chiropractors
How It Works

Pathways: Personalized Patient Engagement
At the heart of our RTM solution is Pathways, a dynamic system of customized, condition-specific messaging designed to actively engage patients.
- Educational Support: Deliver clear, actionable information about conditions, therapies, and care plans.
- Adherence and Symptom Monitoring: Reinforce compliance while enabling patients to report progress or concerns easily.
- Customized Clinical Content: Tailor messaging to align with your clinical goals and patient population, ensuring relevant and meaningful communication.
Pathways bridges the gap between providers and patients, creating actionable insights while fostering trust and improving adherence.

Seamless Workflow Integration
With API connectivity, our platform integrates effortlessly into your existing systems, simplifying patient enrollment and data collection without disrupting workflows.

Billing and Reporting
We provide CMS-compliant reports to streamline RTM billing and support codes like 98975, 98976, 98977, 98980, and 98981, helping you confidently track outcomes and capture new revenue.
Why RTM Adoption Has Been Slow
RTM has immense potential, but many providers face challenges in adopting it effectively. The primary barriers include:
- Limited awareness of how RTM integrates into current care models.
- Uncertainty about engaging patients and leveraging data for care and billing.
These challenges can leave RTM as an untapped opportunity for many practices. Digital Conversation addresses these pain points with a seamless platform that simplifies implementation and ensures success from day one.
Benefits of Digital Conversation
Improved Patient Outcomes
- Engage patients with personalized communication tailored to their care journey.
- Proactively track adherence and address symptom concerns.
Streamlined Operations
- Automate patient communication, reducing manual workloads.
- Integrate RTM seamlessly into existing workflows.
Increased Revenue Opportunities
- Generate billable events using CMS-approved RTM codes.
- Build strong payer relationships through demonstrated outcomes.