Identify, plan, create and deploy digital messaging.
Through our suite of solutions, Digital Conversation offers healthcare organizations the most innovative and secure approach to communicate with patients to maximize revenue, reduce communication costs and improve workflow processes.
With each solution, read the sidebars about applications, impact scores and impact overviews. We’re here to tell you more about how we arrive at these scores.
Enhanced Chat
Forms & Electronic Signatures
SecureOrder
PathWays
Secure Messaging
Secure Video On Demand
Campaigns
Appointment Reminders
Appointment Recalls
Enterprise Messenger
SecureRx
Autochat/Afterhours
Secure Hub
Enhanced Chat
Our enhanced chat offers multiple texting numbers and seamless switching between them. When adding a new patient, detailed information can be recorded, such as physical address, email, tags, proxy details, and enrolled pathways. Users can create and send text messages to enrollees. The solution includes workflow features that ensure responses from patients are organized by tags, which helps manage large populations effectively.
Forms & Electronic Signatures
Digital Conversation will take the forms your patients fill out and create them electronically as a links. The links can be sent via text message to patients using our messenger solution. The patient clicks on the link and the form is rendered on their phone or another digital device for the patient to fill out and where applicable, electronically sign and submit. The raw data or a PDF version of the completed form can be sent to the user or pulled from our platform.
Application
Examples of the types of online forms include Patient Screening, Assignment of Benefits, Release of Medical Information, HIPAA Release Form, Dental Health Record, Covid 19 Assessment, Medical History, New Patient Intake, Personal Training Assessment, Hospital Discharge Form, and Copay Collection Form.
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 5 |
| Operational Efficiency | 9 |
| Patient Outcome | 5 |
Impact Overview
- Revenue: This product can take the patient outreach and form completion process from days to minutes simultaneously increasing the speed of patient communication and the velocity of the revenue cycle.
- Operational Efficiency: By implementing these communication strategies the number of inbound and outbound calls are significantly decreased across multiple departments. In addition, this process renders additional documentation unnecessary as every communication is automatically logged and timestamped.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touchpoints create a more engaged level of patient care which leads to improved patient care overall.
SecureOrder
A fast, convenient and secure way for patients to select which orders they want to approve or which supplies they need refilled.
Application
Organizations that require their patients to approve orders or refills for medical equipment.
1. No need for another mobile app, username or password.
2. Increased medication adherence
3. Improve efficiency
4. Fewer errors
5. Maximize staff time, or reduce staff time
6. Reduce both incoming and outbound phone calls
7. Less patient effort and confusion
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 10 |
| Operational Efficiency | 9 |
| Patient Outcome | 9 |
Impact Overview
- Revenue: Maximize the number orders or supplies from your patients.
- Operational Efficiency: The platform ingests data that requires approval from the patients or products that need to be refilled. Instead of phone calls or emails, texting a secure link that elegantly displays detailed information to the patient maximizes engagement and authorization/refill administration time.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touchpoints create a more
engaged level of patient care which leads to improved patient care overall.
Pathways
Messaging that is authored to the disease state, clinical condition, medication, financial or administrative workflow and is calendared to be delivered on a defined date and time in order to facilitate education, persistence or compliance. All content is saved to the user’s personal library and can be applied to future patient profiles.
Application
The ability deliver messaging to a population in order to educate, motivate, create adherence or persistence.
1. Diabetes Education.
2. CHF Management
3. Remote Patient Management Adjunct
4. Nutritional Education
5. Weight Management
6. Medication Adherence and Compliance
7. Clinical Encouragement
8. Clinical Assessment
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 5 |
| Operational Efficiency | 9 |
| Patient Outcome | 10 |
Impact Overview
- Revenue: Minimal impact to revenue
- Operational Efficiency: Under the edicts of population management, the ability to provide targeted messaging over time maximizes communication efficiency.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touch points create a more engaged level of patient care which leads to improved patient care overall.
Secure Messaging
Move seamlessly between texting and secure messaging. By texting a link to the patient, the system will create a unique token that credentials both the user and enrollee to a secure channel, taking the conversation off the carrier platforms onto a secure web based service that is encrypted. Once the conversation ends, the entire conversation is encrypted on the Digital Conversation platform and nothing of the conversation is left on the patient’s phone. The conversation, however, exists within the interaction page as part of the overall engagement of the patient. Users that have privileges to Secure Messaging can see the conversation, while those without proper privileges cannot.
Application
Information can be shared between a user and patient that requires a higher level of security and encryption. This could include financial information such as credit cards or personal health information.
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 8 |
| Operational Efficiency | 9 |
| Patient Outcome | 9 |
Impact Overview
- Revenue: Maximize timely revenue by facilitating sensative financial information from the patient.
- Operational Efficiency: Quickly secure information or data in order to continue time sensitive and critical work flow processes.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touch points create a more engaged level of patient care which leads to improved patient care overall.
Secure Video On Demand
Move seamlessly between texting and secure video. Start a video session without the need for the patient downloading software, knowing a meeting number, password or username. By texting a link to the patient, the system will create a unique token that credentials both the user and enrollee to a secure video channel. The summary of the video session exists within the interaction page as part of the overall engagement of the patient.
Application
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 5 |
| Operational Efficiency | 10 |
| Patient Outcome | 10 |
Impact Overview
- Revenue: Maximize timely revenue by facilitating video session with your patients that can support remote patient monitoring services
- Operational Efficiency: Quickly secure information or data in order to continue time sensitive and critical work flow processes.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touch points create a more engaged level of patient care which leads to improved patient care overall.
Campaigns
Digital Conversation disseminates messages as a campaign to large numbers of text messages. A data file of patients is provided to the platform for ingestion, then a message is added to each patient based on business rules of the client. The messages are then sent by the platform at specified times and volumes. This managed service allows for hundreds to thousands of messages to be sent without resources being consumed by the client.
Application
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 10 |
| Operational Efficiency | 10 |
| Patient Outcome | 9 |
Impact Overview
- Revenue: Maximize timely revenue by facilitating messaging to your patients around products and services.
- Operational Efficiency: Eliminate voice calls or emails that do not have the same engagement rate as texting.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touch points create a more engaged level of patient care which leads to improved patient care overall.
Appointment Reminders
Digital Conversation provides appointment reminders as an integration to existing scheduling systems or by using our scheduling solution. This solution improves communication efficiency, enhances the patient experience, reduces “no shows,” improves the ability for the patient to reschedule and keeps the physician’s schedule optimally filled. Reminders have been built around the following principles: Frequency – The number of messages becomes important in the context of maximizing response and minimizing fatigue. Cadence – The first message after an appointment has been made will go out at three weeks prior to the scheduled appointment. (Messages before this time have been shown to be less effective.) The next message will go out at three days prior to the appointment and the final messages between three and five hours ahead of the scheduled time. Content. Clearly the date, time and location of provider are mandatory. The ability to confirm and reschedule are imperatives while minimizing the opportunity to cancel. Personalization – Once the imperatives are met, additional variables will be added to the message where applicable. These include what to bring, floor/directions, time to arrive, special messaging. Response management – The ability to recognize confirmation, reschedules and cancels and respond appropriately creates greater success. Extending out alternatives in order to reschedule reduces the workload of your personal and creates convenience for the patient. When appointments are canceled, rapid follow-up can improve missed rescheduling opportunities or provide insight into the patient’s disposition.
Application
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 10 |
| Operational Efficiency | 10 |
| Patient Outcome | 9 |
Impact Overview
- Revenue: Maximize timely revenue by facilitating messaging to your patients around products and services.
- Operational Efficiency: Eliminate voice calls or emails that do not have the same engagement rate as texting.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touch points create a more engaged level of patient care which leads to improved patient care overall.
Appointment Recalls
Appointment recalls are defined as notifications to patients that are candidates for services rendered by the healthcare provider or organization that have yet to be scheduled. As an example, identifying a cohort of a population, such as males over the age of 50 that require a colonoscopy and have yet to schedule that service. Messages can be sent in a frequency or cadence with correct content to encourage scheduling such service. Recalls can be applied to any service where the patient is required to, or should schedule that service. Data can be provided by file or by integration into practice management systems.
Application
Future Scheduled appointments
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 10 |
| Operational Efficiency | 10 |
| Patient Outcome | 9 |
Impact Overview
- Revenue: Maximize timely revenue by facilitating messaging to your patients around products and services.
- Operational Efficiency: Eliminate voice calls or emails that do not have the same engagement rate as texting.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touch points create a more engaged level of patient care which leads to improved patient care overall.
Enterprise Messenger
Digital Conversation provides business-to-business secure messaging with the ability to share documents between instances on our platform. When two disparate organizations are running on our platform, those two instances can communicate securely. Enterprise can be configured to facilitate messages between users within departments, offices or services provided. Incoming messages are badged at the Enterprise menu level for easy visibility. Users can be configured to access.
Application
Business to business communication
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 10 |
| Operational Efficiency | 9 |
| Patient Outcome | 8 |
Impact Overview
- Revenue: Maximize timely revenue by facilitating messaging to your patients around products and services.
- Operational Efficiency: Eliminate voice calls or emails that do not have the same engagement rate as texting.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touch points create a more
engaged level of patient care which leads to improved patient care overall.
SecureRx
A fast, convenient and secure way for patients to select which prescriptions they want refilled.
Application
Organizations that want to be proactive in reminding patients that prescriptions or orders are due to be refilled.
1. No need for another mobile app, username or password.
2. Increased medication adherence
3. Improve efficiency
4. Fewer errors
5. Maximize staff time, or reduce staff time
6. Reduce both incoming and outbound phone calls
7. Less patient effort and confusion
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 10 |
| Operational Efficiency | 9 |
| Patient Outcome | 9 |
Impact Overview
- Revenue: Maximize the number of prescriptions refillable in a given time frame
- Operational Efficiency: The platform ingests data on prescriptions that need to be refilled but require approval from the patients. Instead of phone calls or emails, texting a secure link that elegantly displays detailed information to the patient maximizes engagement and refill administration time.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touchpoints create a more engaged level of patient care which leads to improved patient care overall.
Autochat/Afterhours
The platform allows for automatic responses to be sent to a patient when a patient has responded to an outgoing message. The construct of the messaging is built around analysis and key word recognition within the patient’s original response. This provides quick and efficient response to patients. AfterHours messaging allows for an AutoAttendant to respond to the patient when an incoming text is sent to the platform after hours or when a business is closed. This assures that the patient is efficiently messaged and is not waiting for a response from the company. The AutoAttendant can be configured by day, hour and content.
Application
Automated Engagement
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 2 |
| Operational Efficiency | 10 |
| Patient Outcome | 10 |
Impact Overview
- Revenue: Maximize timely revenue by facilitating messaging to your patients around products
and services. - Operational Efficiency: Eliminate voice calls or emails that do not have the same engagement rate as texting.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touch points create a more
engaged level of patient care which leads to improved patient care overall.
Secure Hub
Secure Hub allows for the creation of a secure message with attached documents to be sent to the patient for access at their convenience. Secure Hub incorporates multiple security layers to include birthdate request along with two-step authentication via mobile phone. In addition, on the enrollee/patient phone, once accessed, the system provides the patient with their own secure inbox where all secure transactions are historically held for future retrieval.
Application
Information can be shared between a user and patient that requires a higher level of security and encryption. This could include financial information such as credit cards or personal health information such as covid test results
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 8 |
| Operational Efficiency | 10 |
| Patient Outcome | 9 |
Impact Overview
- Revenue: Maximize timely revenue by facilitating sensitive financial or personal health information from the patient.
- Operational Efficiency: Quickly secure information or data in order to continue time sensitive and critical work flow processes.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touch points create a more
engaged level of patient care which leads to improved patient care overall.