Enhanced Chat with Digital Conversation
The platform allows for multiple texting numbers and the ability for the users to move between numbers. When manually adding a new patient, detailed information can be captured. This includes, but is not limited to, physical address, email address, tags or attributes, proxy name and location, and pathways enrolled in. Customers of the Digital Conversation platform can construct text messages and send them to enrollees on the platform.
Application
Personalized engagement with the patient
Impact Score
| Area | Value Impact |
|---|---|
| Revenue | 5 |
| Operational Efficiency | 9 |
| Patient Outcome | 10 |
Impact Overview
- Revenue: Maximize timely revenue by facilitating messaging to your patients around products and services.
- Operational Efficiency: Eliminate voice calls or emails that do not have the same engagement rate as texting.
- Patient Outcome: This product meets the patient where they are. Asynchronous communication allows for patients to respond when it is most appropriate for them, leading to improved satisfaction and increased communication. In turn, the increased touch points create a more
engaged level of patient care which leads to improved patient care overall.
Workflow features are built into the solution so that users with gags that correspond to enrollees with the same tags receive responses from the patient on their Interaction pages. However, all responses are available to a user by simply adding additional tags to their search criteria. Tags allows for improved workforce management when handling communications from large populations. Users also have access to future scheduled interactions, notes, secure messaging and secure video – all integrated into the Interaction page.
Find More Digital Conversation Solutions
Get the most innovative and secure approach to communicate with patients to maximize revenue, reduce communication costs and improve workflow processes.
SECURE HUB
Quickly secure information to facilitate time sensitive and critical workflow processes. We integrate text and secure messaging. Learn More.
SECURE Rx
Future refills are processed and sent as a link to patients. A fast, convenient and secure way for patients to select which prescriptions they want refilled. Learn More.
SECURECHAT
Move seamlessly between texting and secure messaging. The system will create a unique token that credentials both the user and enrollee to a secure channel, taking the conversation off the carrier platforms onto a secure web based service that is encrypted.
FORMS & ELECTRONIC SIGNATURES
Existing forms that patients fill out can be created created electronically as a link. The link can be sent via text message for patients to fill out and sign.
PATHWAYS
Messaging that is authored to the disease state, clinical condition, medication, financial or administrative workflow and is calendared to be delivered on a defined date and time.
SECURE VIDEO ON DEMAND
Move seamlessly between texting and secure video. Start a video session without the need for the patient downloading software, knowing a meeting number, password or username.
CAMPAIGNS
Send large numbers of text messages. A data file of patients is provided to the platform for ingestion, a message is added to each patient based on business rules of our client.
APPOINTMENT REMINDERS
Provide appointment reminders as an integration to existing scheduling systems or using DC’s scheduling facilities.
APPOINTMENT RECALLS
Appointment recalls are notifications to patients that are candidates for services rendered by the healthcare provider or organization that have yet to be scheduled.
ENTERPRISE MESSENGER
Business to business secure messaging with the ability to share documents between instances of the Digital Conversation platform.
AUTOCHAT/AFTERHOURS
The platform allows allows for automatic responses to be sent to a patient when a patient has responded to an outgoing message. AfterHours messaging allows for an AutoAttendant to respond to the patient when an incoming text is sent to the the platform after hours or when a business is closed.
SECUREORDER
A fast, convenient and secure way for patients to select which orders they want to approve or which supplies they need refilled.
Let’s have an Idea Meeting.
We’ll explore and demonstrate how our solutions can help your organization, so you can begin using Digital Conversation to effectively communicate with your patients in no time!
An Idea Meeting
Schedule a 15-30 minute call to discover how Digital Conversation might play a role in your success.
Schedule a Demo
We can demo the products that are most applicable to your current environment and show you the possibilities of digital messaging.
Implement to Success
We can get your organization up on Digital Conversation fast. Patients can be pre-loaded, users authorized, pathways created, all customized to your organization. We can have you messaging in no time.
