Remote Therapeutic Monitoring (RTM) has the potential to transform chronic disease management by improving patient outcomes and generating significant revenue. However, market adoption across segments of healthcare—including primary care, Chronic Care Management (CCM) vendors, Remote Patient Monitoring (RPM) vendors, and specialized therapy practices such as physical therapy or respiratory therapy—has been slow. This hesitation could stem from a lack of understanding about how RTM works and how to seamlessly integrate it into existing workflows.
Digital Conversation bridges this gap, offering a scalable, highly customizable solution for implementing RTM effectively across diverse healthcare settings.
Pathways: The Heart of Digital Conversation’s RTM Solution
At the core of our RTM solution is Pathways, an innovative system of tailored, condition-specific messaging that actively engages patients throughout their care journey. These messages are delivered via text or similar communication channels and can address a wide variety of needs, such as:
- Educational Support: Providing patients with easy-to-understand information about their condition, medications, and therapy plans.
- Adherence Reinforcement: Timely reminders for medication, exercises, or lifestyle modifications.
- Symptom Monitoring: Guiding patients to self-report their symptoms, track progress, and identify concerns early.
- Personalized Touchpoints: Messages designed to resonate with individual patients, creating a meaningful connection and improving engagement.
Customizable Clinical Content
Every practice and patient population is unique. That’s why Pathways allows for fully customized clinical content. Our team works with your organization to develop tailored messaging that aligns with your care protocols, specialties, and patient needs. Whether you’re managing diabetes in a primary care setting or post-surgical rehabilitation in a physical therapy clinic, Pathways can be adapted to deliver the specific information and engagement strategies that matter most to your patients.
These custom Pathways enhance the effectiveness of RTM by making communication relevant, actionable, and patient-friendly, all while ensuring that data collection supports your clinical goals.
How Digital Conversation Simplifies RTM Implementation
Pathways’ dynamic messaging works seamlessly with Digital Conversation’s broader RTM solution, which includes:
- Easy Patient Enrollment: Start patients on Pathways with minimal effort, reducing onboarding friction.
- Streamlined Workflow Integration: While Pathways focuses on patient engagement, our API integration ensures the system aligns smoothly with your existing processes.
- Billing Support: We provide intuitive reports to help clients maximize reimbursement through RTM codes:
- 98975: Initial device setup and patient education.
- 98976 & 98977: Monitoring for musculoskeletal, respiratory, or other systems.
- 98980 & 98981: Monthly review and interactive patient communication.
Who Can Benefit from Digital Conversation?
Digital Conversation’s Pathways platform is designed to support a wide range of healthcare providers:
- Primary Care Providers: Use tailored messages to keep patients engaged and informed, reducing the risk of chronic condition complications.
- CCM and RPM Vendors: Overcome the low adoption of RTM in your programs with a patient-centric solution that’s easy to implement.
- Specialized Therapists: Physical, occupational, and respiratory therapists can track therapy progress and ensure adherence with custom Pathways.
- Chiropractors: Engage patients in musculoskeletal care plans with relevant and timely communication.
The Path Forward
RTM adoption remains slow across healthcare segments, largely due to confusion around implementation and how it integrates with existing workflows. Digital Conversation solves these challenges by offering a platform that prioritizes customized clinical content through Pathways while providing the tools necessary for efficient implementation.
Our focus is on delivering meaningful engagement that improves outcomes and generates actionable data, ensuring that RTM becomes an asset to your practice—not a burden.
The market is moving toward RTM, and patient-centered communication is the key to success. With Digital Conversation’s Pathways, you’re not just adopting a tool—you’re creating a strategy for lasting patient engagement and sustainable growth.
Will your organization take the lead?
