Business Impact Think Whole Person Healthcare
Summary
As an operating ACO with a team concept of care, the need to develop and deploy multiple use cases for texting and secure messaging became an imperative. The ACO utilized multiple system applications but needed to create a unified texting approach. Digital Conversation was able to integrate into the EHR and pharmacy systems in order to deliver a single unified communication approach to messaging.
Benefits
Improved medication adherence with Shingrix.
Developed outreach campaigns designed to disseminate information and acquire patients under a drug therapy
Consumed pharmacy data, organize the data into patient panels, and facilitate when prescriptions should be refilled.
Improved and created greater functionality around appointment reminders
Developed and deployed a recall system
Developed a secure messaging workflow for both internal departments and with external partners
Increased vaccine adherence by 13%
Reduced no-show rate to 4% from 12%
Reduced voice mails by 27%
Improved refill response rate by 7%
Individuals enrolled
sent and received texts
