Business Impact Think Whole Person Healthcare

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E

Increased vaccine adherence by 13%

E

Reduced no-show rate to 4% from 12%

E

Reduced voice mails by 27%

E

Improved refill response rate by 7%

Individuals enrolled

sent and received texts

Summary

As an operating ACO with a team concept of care, the need to develop and deploy multiple use cases for texting and secure messaging became an imperative. The ACO utilized multiple system applications but needed to create a unified texting approach. Digital Conversation was able to integrate into the EHR and pharmacy systems in order to deliver a single unified communication approach to messaging.

Benefits

E

Improved medication adherence with Shingrix

E

Developed outreach campaigns designed to disseminate information and acquire patients under a drug therapy

E

Consumed pharmacy data, organized the data into patient panels, and facilitated when prescriptions should be refilled.

E

Improved and created greater functionality around appointment reminders

E

Developed and deployed a recall system

E

Developed a secure messaging workflow for both internal departments and external partners