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Welcome to the Digital Conversation blog. Stay up-to-date on industry news and everything Digital Conversation.

Why Call Centers Need Digital Conversation

Why Call Centers Need Digital Conversation

Organizations that manage contact centers with responsibility to large populations in order to provide care or engage patients/consumers proactively are challenged with communicating efficiently and eliciting a timely response in a manner that reduces cost, unlocks...

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Strategic Tenets of Messaging in a Digital Ecosystem

Strategic Tenets of Messaging in a Digital Ecosystem

Every business within healthcare needs an integrated communication platform that connects digital channels (texting, secure messaging, secure video), impacts workflows and is agnostic to legacy applications. The platform must be interoperable to create scale and...

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