by Grace | Mar 28, 2024 | Uncategorized
Why text messaging and its relationship to patient engagement and patient experience is imperative to the clinical and financial success of healthcare. The Inconspicuous phenomenon of Texting Texting is the fastest growing business service in the world. Texting has...
by Grace | Mar 18, 2024 | Uncategorized
Patient Experience Through Behavior Modification Patient Experience is the cumulative impact of the engagements and interactions that occur through a patient’s journey with a chosen healthcare organization defining the patient’s perceptions and feelings towards the...
by Grace | Mar 12, 2024 | Uncategorized
It is clear that medication adherence is a challenge for the healthcare ecosystem. Deploying a multimodal approach whereby interventions including patient education, packaged medications, and a pharmacist calling patients in order to stay connected have produced...
by Grace | Feb 12, 2024 | Uncategorized
Organizations that manage contact centers with responsibility to large populations in order to provide care or engage patients/consumers proactively are challenged with communicating efficiently and eliciting a timely response in a manner that reduces cost, unlocks...
by Grace | Feb 6, 2024 | Uncategorized
Question: I’m so overwhelmed with CMRs. I’m spending a ton of time on the phone getting voicemails, no answers, or my patient doesn’t have time when I do reach them. How can I reach the patients that need a CMR more efficiently?Dr. Austin: The two easiest and most...
